RICHMOND WATER HEATER WARRANTY
Richmond is one of the pre-eminent companies in the field of water heater engineering. Unlike some other providers of water heaters, Richmond produces only water heaters and is constantly striving to innovate in the field. Therefore, Richmond has a broad range of products, including hybrid heaters and rust-proof heaters. It also has a large number of commercial and industrial water heaters, although most consumers will deal only with residential appliances.
If you have a Richmond Water Heater and something goes wrong, you may not have to reach for your wallet immediately. Instead, you may be covered under your warranty. Depending on what model you have, you may have some pretty generous warranty terms to explore.
The below guide will show you what you’re covered for – and not covered for – and how you can make a claim if the worst happens.
WHAT IS INCLUDED IN THE RICHMOND LIMITED WARRANTY?
Richmond offers a Limited Warranty with all of its water heaters. Although these vary from model to model, the most common options are those that come with standard Residential Gas and Electric Heaters. If you have a water heater from Richmond, the below terms are the ones most likely to apply to you.
Overall, there are some fundamental terms that apply to your warranty. The first (and arguably most important) is that your warranty is non-transferable. That means that if you bought a house that has a Richmond water heater already in it, the warranty is void since you are not the original warranty holder.
The other general terms are fairly standard – the warranty covers defects caused by faults in manufacturing and workmanship, and any replacements are made at the discretion of Richmond. All replacements must be Richmond products, and any replacement parts do not extend the warranty (i.e., if you get a new valve with six months left on your warranty, that valve is covered only for the remaining six months of the warranty).
This is a key point to check on any water heater. Some warranties begin at the date of purchase, and others from the date of installation. Richmond water heaters can be either – it depends which is earlier. If you can’t prove either installation or purchase, then Richmond considers the warranty to begin thirty days after the date of manufacture.
Again, this varies from model to model, but the most common length of a Richmond warranty is six years (for both the tank and the component parts) if the water heater is installed in a single-family home. If the water heater is used in either a commercial or a multi-family setting, then the warranty for both tank and parts is reduced to one year.
WHAT IS NOT INCLUDED IN THE RICHMOND LIMITED WARRANTY?
Regardless of the model of water heater you have, there are certain provisions that are not covered under any warranty. These are:
As mentioned above, there may be additional provisions in the warranty that are not included. For more information, see the warranty sheet that came with your model. If you have lost this, then you can look up your warranty information on the Richmond website (LINK HERE).
DO ANY WARRANTIES HAVE SIGNIFICANTLY DIFFERENT TERMS?
Although the above information covers the most general terms, there are some notable exceptions when it comes to warranties.
The first of these is the Richmond Marathon water heater, which comes with a lifetime warranty. The reason for this is that the Marathon is manufactured in a different way than other types of water heaters. The inner tank is a seamless blow-molded polybutene material.
Not only does this mean that there are no seams that are susceptible to leaks, but it also means that there is no material that will rust. Overall, this makes it far more robust, and Richmond is prepared to offer a warranty that supports that.
The other model with different terms is the Richmond Hybrid. For this model, you will get a 10-year tank leak warranty and a 10-year parts warranty. The big difference, however, is that it has an in-home labor warranty for the first year. Other models of Richmond water heater don’t carry this same provision.
IS LABOR, SHIPPING, OR PROCESSING COVERED UNDER MY WARRANTY?
As with the exclusions above, there are very clear rules when it comes to what labor, shipping, or processing Richmond will pay for.
The first key point is that Richmond will not cover any labor costs involved in servicing, repairing, reinstallation, or any other part of the process if you have a defective water heater.
Richmond will cover the costs of shipping for in-warranty replacement parts, as well as in-warranty replacement of the entire water heater. However, this will only be to a ‘convenient delivery point’ selected by Richmond. Richmond specifies only that this will be located near the original point of purchase. From that point, you are responsible for the cost of transportation and delivery. In the case of a water heater, this can be a significant cost, even for a relatively short distance.
If you work with a company that charges a claims processing fee for the warranty, then Richmond will not cover any of the costs involved in the claims processing, nor will they reimburse for any administrative costs involved in processing the warranty claim.
As such, in the vast majority of cases, there will be some out-of-pocket expenses for the consumer, so you should be prepared for that. It’s simply not possible to go through the process of submitting a successful warranty claim without incurring at least one expense not covered by Richmond.
HOW TO CLAIM ON YOUR WARRANTY
If you do need to make a warranty claim, then you can do it easily through Richmond. You should report your claim as soon as you notice something is wrong. Being slow to report can actually invalidate your warranty.
Assuming that the water heater remains within warranty, you should then check your owners’ manual. This will provide you with specific information pertaining to your model. If you need to use a professional plumber to help you, you will need to pay this out of pocket.
Once you have contacted Richmond (most likely through its parent company, Rheem), you will be eligible to receive replacement parts or a full replacement water heater. However, as outlined above, you will need to cover some of the costs of shipping for those parts.
If you have made an out-of-pocket purchase and need to claim back compensation, you’ll need to produce the purchase and your receipts either directly to Richmond or to your local Richmond retailer, who will be able to process the claims. For that reason, you should keep all your original receipts, as Richmond does not accept photocopies.
ARE THERE ALTERNATIVE COVERAGE OPTIONS?
As with any type of home appliance, it’s possible to supplement or replace your coverage with alternative means. The two main types here are home insurance and third-party home warranties.
You’ll most likely already have a home insurance policy, which will cover a number of different eventualities relating to your water heater. If you want to beef up that coverage, you can usually arrange that directly with your home insurer.
A lesser-known option is a third-party home warranty company.
These warranties function like manufacturer’s warranties but are broader and often cover multiple appliances. There are a number of companies that provide these, so be sure to get a few quotes and compare any coverage with your insurance premium.
Choosing which option is right for you is a purely personal decision. The objective elements are the costs involved as well as the potential coverage from your different insurance options. The more subjective elements are your appetite for risk, as well as how much you perceive your budget to be. The latter is what will most likely drive your decision, although it should be based on objective factors.