State Water Heater Warranty
Unlike many other providers of water heaters, State as a company exclusively makes water heaters. Companies such as Frigidaire or General Electric have a wide range of products – State keeps it simple with a range of water heaters. This specialization leads to a great deal of expertise, and State has a well-earned reputation for providing quality products.
However, if something goes wrong with your State Water Heater, then you’ll need to avail yourself of the warranty that comes with your appliance. This can be a daunting process.
This guide is here to make it an easier process. Below is all the information you’ll need on what is included in your warranty, how to make a warranty claim, and whether it’s worth considering other options when it comes to your peace of mind.
WHAT IS COVERED UNDER A LIMITED WARRANTY?
Limited Warranties come automatically with State Water Heater products – you don’t need to opt-in (or even register your product, although that is recommended). Although the exact terms of the limited warranty vary from product to product, the general rules exist across the board. You should check your warranty sheet for specific information about your product (if you have lost your warranty sheet, you’ll be able to find a pdf on the State Water Heater website – LINK HERE).
WHO IS COVERED?
State Water Heater Warranties are non-transferable, meaning that only the original purchaser of the product is covered. If the appliance is re-sold or the owner of the home in which it is located changes, then the warranty is void. The owner of the water heater has to continuously dwell within the home from the date of purchase to the date of the warranty claim.
Unlike some companies, State covers commercial use, although this usually diminishes the length of the warranty to one year, as does the use of the water heater across multiple dwellings. For use in single-family dwellings, heaters are usually covered between six and ten years, depending on the specific model.
WHEN IS IT COVERED?
The water heater is covered by its warranty only if it is installed, operated, and maintained in accordance with the instructions in the owners’ manual. If any of these are not met, then the warranty becomes void.
State also recommends that a water heater should be installed so that any leakage does not cause damage (this statement covers State in case damage does occur). State also recommends that the pressure relief valves for temperature and pressure should be piped to the nearest drain in case either valve is actuated. State, therefore, will not cover any damage resulting from leakage or actuation of the valves.
WHAT THE MANUFACTURER WILL DO AND THE PERIOD OF COVERAGE
The terms of these vary from model to model, although generally, with water heaters, there is a division between the inner tank, the parts, and the water heater as a whole.
The Inner Tank
If the tank leaks within the warranty period, then State will replace the water heater as a whole with a similar model. If the model is no longer available, then a comparable, updated model will be provided.
If a specific part is found to be defective (other than the inner tank), then State will replace only the specific part. Anode rods are not included under these terms as they are seen as a ‘consumable material.’
Return of Defective Parts
State reserves the right to examine any of the defective parts in order to determine whether the problem was caused by manufacturing or workmanship issues (rather than misuse). The owner is on the hook for returning the parts to State, which in the case of a water heater could be a high cost.
WHAT IS NOT COVERED?
Perhaps unsurprisingly, there are a lot of clauses in the Limited Warranty stating what is not covered. These are as follows:
These terms are fairly broad and encompass a lot of potential issues. In addition, it is important to note that State reserves the right to arbitrate on any of these terms – it can investigate and rule that the water heater has not been used properly, for example.
HOW DOES STATE LAW RELATE TO THIS WARRANTY?
In some states, the implied warranty cannot be limited, meaning that you actually have more coverage than State may have outlined in your Warranty Sheet. Other states have similar provisions but relating to damages. Check the rules with your State Attorney’s office or local consumer protection group.
HOW TO MAKE A CLAIM
If something does go wrong with your water heater, and you’re looking to make a warranty claim, then the process is fairly straightforward. However, it is even easier if you’ve registered your product online beforehand.
To register your product, go to the dedicated State Water Heater portal (LINK HERE) and input your serial number and reference number. Once you’ve done that, you’ll hand over your personal information, and your product will be registered.
If you then need to make a claim,
just head back to the State website, and you’ll be able to easily file a claim (as well as troubleshoot potential ways to fix your heater, rather than going straight to a warranty claim). Once you’ve made your claim, you’ll need to send back any defective parts and wait.
WHAT ARE THE ALTERNATIVE OPTIONS?
Relying on a Limited Warranty for a product as crucial as a water heater is not a good option. If a water heater breaks down (even within the warranty period), the time spent sending it away to get repaired, combined with the cost of doing so, means that you’ll be paying a lot of money to spend your time taking cold showers.
And if the water heater breaks the day after the warranty expires, you’ll not even be able to get it repaired. Not to mention if there is any damage caused by the water heater breaking, you are 100% liable under a Limited Warranty.
So instead, you have a couple of options:
The first of these is to ensure that your water heater is covered under your homeowner’s insurance. This is relatively straightforward if you already have a policy (it may be covered already). Speak to your insurer and determine what level of coverage you have and how much it would cost to extend it.
Another option is through a third-party warranty. These warranties cover products such as your water heater (as well as any other appliance) through a form of umbrella coverage. They usually represent better value than any Warranty Extension package through a manufacturer. Again, get a series of quotes and compare it with your home insurance policy to make sure you have a level of coverage you are comfortable with.
the equation when it comes to warranties is fairly simple: if the product is defective, you’re covered – for literally every other situation, you’re not. In practice, that means that you’ll need to look at other options, particularly since water heaters last longer than warranties. A home insurance policy may provide a basic level of umbrella coverage. However, for a more tailored option, a third-party warranty is usually a solid choice.